Refund policy

Return and Refund Policy


We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, the item must be unworn, unused, undamaged, and returned with all original tags and packaging. You must also provide your order number or proof of purchase.

To request a return, contact us at admin@sizeshiftmarketplace.com before sending any item. If your request is approved, we will provide the correct return address and return instructions.

Do not return products to the address shown on the original shipping package or directly to the supplier. Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by applicable law.

We recommend using a tracked shipping service. SizeShift Marketplace is not responsible for returned packages that are lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at admin@sizeshiftmarketplace.com within 7 days of delivery.

Include your order number and clear photographs or video showing the item, packaging, shipping label, and the problem. After reviewing the claim, we may offer a replacement, refund, or another appropriate solution.

Exceptions and Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, used, washed, altered, or damaged after delivery
• Items without their original tags or packaging
• Personalized, customized, or special-order products
• Personal-care or hygiene-sensitive products that have been opened or used
• Gift cards
• Items marked as final sale, except where applicable law requires otherwise

Please contact us before purchasing if you are unsure whether a particular item can be returned.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different product, size, color, or style is to return the original item and place a new order after the return is approved.

Order Cancellations and Address Changes

Cancellation or address-change requests must be submitted within 24 hours of placing the order. We will try to accommodate your request, but cancellation or modification cannot be guaranteed once the order has entered processing or has been shipped.

European Union 14-Day Cooling-Off Period

If an order is shipped to the European Union, you may have the right to cancel or return it within 14 days, without providing a reason, subject to applicable consumer-protection law.

The item must be unworn, unused, and returned with its original tags and packaging, together with proof of purchase. This right does not apply to excluded products where permitted by law.

Refunds

We will notify you after receiving and inspecting the returned item. If the refund is approved, it will be issued automatically to the original payment method within 10 business days.

Your bank, credit-card provider, or payment service may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, contact us at admin@sizeshiftmarketplace.com.

Contact

For questions regarding returns or refunds, contact us at 
admin@sizeshiftmarketplace.com.

SizeShift Marketplace