Shipping policy
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Shipping Policy
Order Processing
Orders are normally processed within 1–3 business days after payment is successfully confirmed. Orders are not processed on weekends or public holidays.
During periods of high demand, product launches, or holidays, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping Destinations
We ship only to destinations available for selection during checkout. If your country or address cannot be selected at checkout, we are currently unable to ship to that destination.
Shipping Costs and Delivery Estimates
Available shipping methods, costs, and estimated delivery times are displayed at checkout before payment. Delivery estimates begin after the order has been processed and are not guaranteed.
Delivery times may be affected by carrier delays, customs processing, weather conditions, public holidays, or other circumstances outside our control.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing the tracking information. Please allow up to 72 hours for tracking updates to appear after shipment.
Please note that some shipping services may provide limited tracking updates.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated at checkout.
Customers are responsible for any applicable customs duties, import taxes, or related fees.
Delayed, Lost, or Damaged Packages
If your order is significantly delayed, please contact us so we can review the tracking information and assist you.
If an order arrives damaged, please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photographs of the product and packaging.
A package marked as delivered by the carrier must first be checked with household members, neighbors, the delivery location, and the carrier. We will assist with an investigation where possible, but we cannot guarantee reimbursement for packages confirmed as delivered to the address provided at checkout.
Separate Shipments
Orders containing multiple products may occasionally arrive in separate packages. When available, tracking information will be provided for each shipment.
Returns and Refunds
Shipping-related returns and refunds are handled according to our Return and Refund Policy. Please review that policy before placing an order.
Contact Us
For questions about shipping or an existing order, contact us at:
admin@sizeshiftmarketplace.com
Please include your order number when contacting us about an existing purchase.
Order Processing
Orders are normally processed within 1–3 business days after payment is successfully confirmed. Orders are not processed on weekends or public holidays.
During periods of high demand, product launches, or holidays, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping Destinations
We ship only to destinations available for selection during checkout. If your country or address cannot be selected at checkout, we are currently unable to ship to that destination.
Shipping Costs and Delivery Estimates
Available shipping methods, costs, and estimated delivery times are displayed at checkout before payment. Delivery estimates begin after the order has been processed and are not guaranteed.
Delivery times may be affected by carrier delays, customs processing, weather conditions, public holidays, or other circumstances outside our control.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing the tracking information. Please allow up to 72 hours for tracking updates to appear after shipment.
Please note that some shipping services may provide limited tracking updates.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated at checkout.
Customers are responsible for any applicable customs duties, import taxes, or related fees.
Delayed, Lost, or Damaged Packages
If your order is significantly delayed, please contact us so we can review the tracking information and assist you.
If an order arrives damaged, please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photographs of the product and packaging.
A package marked as delivered by the carrier must first be checked with household members, neighbors, the delivery location, and the carrier. We will assist with an investigation where possible, but we cannot guarantee reimbursement for packages confirmed as delivered to the address provided at checkout.
Separate Shipments
Orders containing multiple products may occasionally arrive in separate packages. When available, tracking information will be provided for each shipment.
Returns and Refunds
Shipping-related returns and refunds are handled according to our Return and Refund Policy. Please review that policy before placing an order.
Contact Us
For questions about shipping or an existing order, contact us at:
admin@sizeshiftmarketplace.com
Please include your order number when contacting us about an existing purchase.